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<h1> Return & Refund Policy</h1>
<p> we put great care into creating products that you’ll love. However, if you ever need to return an item, we’re here to make the process hassle-free.</p>
<h2>When Can You Request a Return or Refund?</h2>
<p>We accept returns and offer refunds/replacements only in the following cases:</p>
<ul>
<li><strong>You received the wrong product.</strong></li>
<li><strong>The product was damaged upon arrival.</strong> (Proof required: Clear video showing the damaged product and packaging.)</li>
<li><strong>You received an expired product.</strong></li>
</ul>
<p><strong>We only accept replacements.</strong></p>
<p>If any of the above apply, please initiate a return request within <strong>3 days</strong> of delivery by emailing us at <a class='text-dark' href="mailto:naturalveda3377@gmail.com">naturalveda3377@gmail.com</a> with:</p>
<ul>
<li>Your order number</li>
<li>Photos and video proof of the issue</li>
</ul>
<p><strong>Note:</strong> Unfortunately, we do not accept returns for opened or used products due to hygiene reasons. Sale and discounted items are also non-returnable.</p>
<h2>How the Return Process Works</h2>
<ol>
<li><strong>Raise a Request:</strong> Email us at <a class='text-dark' href="mailto:naturalveda3377@gmail.com">naturalveda3377@gmail.com</a> with your order details and proof of the issue (video for damages, photos for other concerns).</li>
<li><strong>Approval & Pickup:</strong> Our team will review your request within <strong>48 hours</strong>. If approved, we’ll arrange a return pickup within <strong>2-3 business days</strong> from the date of approval.</li>
<li><strong>Inspection & Refund:</strong> Once we receive the returned item and verify the issue, we’ll credit your refund within <strong>7-10 business days</strong>. The refunded amount will be credited to your original payment method or bank account, depending on your payment source.</li>
<li><strong>Replacement Timeline:</strong> If eligible for a replacement, it will be completed within <strong>2-3 business days</strong> after we receive the returned product.</li>
<li><strong></strong> If return is accepted it will be completed within <strong> 7-10 business days.</strong></li>
</ol>
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